Stellantis & Mistral AI Join Forces to Revolutionize Customer Service
Stellantis and Mistral AI have joined forces to create the Innovation Lab and Transformation Academy, announced on October 1, 2025, in Vienna. This collaboration aims to revolutionize customer service and decision-making processes within the automotive giant.
The partnership, now expanded to a company-wide AI deployment, will embed AI across Stellantis' operations. Initial focus areas include sales and aftersales, with the goal of enhancing customer experience and driving value. A key aspect of this collaboration is the launch of an Innovation Lab, which will co-develop AI solutions to tackle complex use cases.
Mistral AI, a pioneer in generative artificial intelligence, sees Stellantis' scale and engineering depth as unique advantages. The partnership aims to increase efficiency across Stellantis by leveraging customer feedback and data intelligence. To accelerate AI adoption and scale use cases, a Transformation Academy will be established.
The Innovation Lab and Transformation Academy, products of Stellantis' collaboration with Mistral AI, promise to transform the automotive industry. By embedding AI across operations and focusing on customer experience, Stellantis aims to drive efficiency and value. With Mistral AI's expertise and Stellantis' scale, this partnership is poised to deliver meaningful results.
