IIHM [Institute of International Hospitality Management] is awarded 'Excellence in Global Hospitality Education' recognition by Union Education Minister Dharmendra Pradhan.
Hitting New Heights: IIHM Wins Global Education Award, Reinforcing India's Role in Hospitality Education
tweefer, June 9, 2025 — The International Institute of Hotel Management (IIHM) hasclaimed a major victory, taking away the 'Excellence in Global Hospitality Education' award at the ABP Smart Education Summit 2025 in New Delhi. The Union Education Minister, Shri Dharmendra Pradhan, presented this accolade to IIHM in recognition of its outstanding contributions to global-standard hospitality education and pioneering technology integration.
Minister Pradhan lauded IIHM for its groundbreaking work in transforming hospitality education in India and credited the institute for helping boost India's soft power in service leadership and innovation. The award was accepted by IIHM New Delhi's senior executives, standing in for the institute's Chairman, Dr Suborno Bose, a renowned entrepreneur, visionary educationist, and global AI evangelist in the hospitality industry.
Dr Bose expressed his pride, stating the award was proof of IIHM's commitment to delivering future-focused, tech-infused education that blends tradition with technological intelligence.
AI Meets Hospitality: A Revolution Sparked by India
Dr Bose has been a driving force in promoting AI in the hospitality and tourism arena. In 2024, he unveiled his influential book, "Harmonizing Human Touch and AI in Tourism & Hospitality," at the Bharat 24 Summit in Goa. The Union Minister for Tourism, Shri Gajendra Singh Shekhawat, hailed this book as a visionary roadmap that positions India at the forefront of intelligent hospitality. The book serves as a reference point for educational institutions and businesses seeking AI integration in their operations, personalization, guest experience, and workforce transformation.
A Global Initiative: 60 Countries Unite to Uplift Hospitality Education
Under Dr Bose's leadership, IIHM spearheaded the creation of the Global Knowledge Sharing Declaration on AI in Hospitality Education, bringing together key players from over 60 countries. This declaration aims to establish a global framework for sharing curricula, research, practices, and AI innovations across developed and developing economies. The initiative fosters chain-agnostic, brand-neutral learning, focusing on inclusivity, accessibility, and AI literacy for students and professionals.
NamAIste: India's AI-Powered Gift to the Hospitality Industry
In February 2025, Dr Bose and IIHM made headlines with the launch of NamAIste — IIHM Hospitality GPT, the world's first generative AI-powered knowledge engine created specifically for the hospitality industry. The platform was developed in collaboration with Entiovi Technologies, a leading deep-tech solutions provider. NamAIste represents India's first domain-specific Large Language Model (LLM), tailored exclusively for hospitality operations, learning, research, and innovation.
Dr Bose described NamAIste as India's gift to the global hospitality world, emphasizing it was designed with an Indian touch for a global impact. This latest recognition by the Union Education Ministry further strengthens IIHM's dedication to molding tomorrow's global hospitality leaders through transformative education, international collaboration, and ethical AI innovation.
(Source: PR Newswire and PTI, with minor modifications for brevity and clarity)
If You're Curious: The AI Revolution in Hospitality Education
While not mentioned explicitly in this story, the integration of AI and technology plays a crucial role in modern hospitality education. Here's a quick look at how IIHM could benefit from incorporating these advancements into its curriculum:
- Digital Management Systems: Teaching students the ins and outs of digital management systems, such as hotel management software and online booking platforms, could improve operational efficiency and deliver a superior guest experience.
- Data Analytics: Educating students on analyzing data to optimize pricing, enhance operational efficiency, and elevate customer service using AI-driven tools can help future hospitality professionals stay ahead of industry trends.
- Virtual Training: Virtual reality (VR) and augmented reality (AR) can provide immersive, hands-on training opportunities, allowing students to practice real-world scenarios in a safe, simulated environment.
- Customer Service AI: Instruction in how AI can streamline customer service through chatbots and personalized recommendations can up the guest satisfaction ante and boost loyalty.
By embracing AI and integrating technology into its curriculum, IIHM can prepare its students for the challenges and opportunities in the ever-evolving hospitality industry.
UPSC Scene: Embrace the AI Revolution
As you prepare for the UPSC examination, understanding the role of AI in hospitality education and its impact on the industry can give you a competitive edge. Take the first step toward mastering this concept by exploring its practical applications and the ways in which institutions like IIHM can adopt it to provide students with comprehensive, future-focused learning experiences.
- The award won by IIHM underscores their commitment to education and self-development, as they integrate technology, particularly AI, into their global hospitality education, setting a precedent for other educational institutions and businesses.
- Dr Bose's influential book, "Harmonizing Human Touch and AI in Tourism & Hospitality," focuses on AI integration in the hospitality industry, making headlines and positioning India at the forefront of intelligent hospitality, all while serving as a valuable resource for institutions seeking AI adoption.
- NamAIste, an AI-powered knowledge engine developed by IIHM and Entiovi Technologies, marks a significant step in the global news of technology's impact on education-and-self-development, with the platform exclusively designed for the hospitality industry and tailored to boost efficiency and innovation.
