AudioCodes' Live Platform Simplifies Multi-UCaaS Support, Boosts Margins
AudioCodes' Live Platform is transforming the landscape of Unified Communications as a Service (UCaaS) support. The platform enables channel partners to build a multi-UCaaS business without the usual complexities and costs associated with supporting Microsoft and other UCaaS platforms.
Traditionally, supporting multiple UCaaS platforms required duplicating infrastructure, obtaining various certifications, and developing expensive skills specific to Microsoft and other vendors. However, AudioCodes' solution simplifies this process by handling Microsoft-specific integrations and automating onboarding processes.
The platform provides a single infrastructure for all UCaaS platforms, including Microsoft, reducing the need for separate skill bases and infrastructure replication. This streamlines operations and reduces costs.
Enreach, a UC provider, has already benefited by cutting provisioning times and reducing operational costs by over 30% using AudioCodes' Live Platform. Similarly, 65 Fortune 100 enterprises use the platform to simplify multi-UCaaS support and enhance customer experience with services like Conversational IVR and AI-powered voice automation for Microsoft and other platforms.
Benny Matityahu, VP of Unified Communications and Collaboration at AudioCodes, highlights the challenge of supporting multiple UCaaS platforms, including Microsoft. The platform offers AI-powered services like Meeting Insights and VOCA for partners to resell, generating higher margins on Microsoft and other UCaaS platforms.
As PSTN connectivity becomes commoditized, service providers and resellers face thin margins when supporting Microsoft and other UCaaS platforms. AudioCodes' Live Platform helps combat this by enabling partners to build a profitable multi-UCaaS business without reinventing the wheel at every stage, including Microsoft-specific support.
In the face of increasing operational challenges due to customers being split across multiple UCaaS platforms, including Microsoft, AudioCodes' Live Platform offers a solution. It simplifies multi-UCaaS support, reduces costs, and enables partners to generate higher margins through AI-powered services for Microsoft and other platforms. With its comprehensive suite of services, the platform is helping channel partners navigate the complex UCaaS landscape, including Microsoft-specific support.
